Digitalize Standard Operating Procedure (SOP) management in your company

1. The SOP application is created as a WordPress plugin, meaning that only those who have access to the company's website can access the procedures. This increases the security of the company's Standard Operating Procedures and know-how.
2. Users are assigned to one or more roles in the company's organizational chart, and Standard Operating Procedures are assigned to each role. Thus, it is very simple to grant access to procedures for new employees, as the employee only needs to be assigned to the relevant roles and is immediately given access to all the Standard Operating Procedures related to those roles. By hiding SOPs that do not interest them, the platform helps employees to navigate easier through Standard Operating Procedures. This is also a security measure in protecting the company’s know-how, as it follows a "need to know" principle.
3. For better organization, in addition to allocating Standard Operating Procedures to roles (Departments), SOPs are also assigned to certain Categories.
4. When a new Standard Operating Procedure is added or when an existing SOP is edited, employees who have access to this Standard Operating Procedure receive an email with a link to all added or modified procedures that that employee has access to. The email remains active until the employee accesses each Standard Operating Procedure from the email and confirms that he/she has read and understood it. If the employee doesn't access the Standard Operating Procedure, he/she will continue to receive an email until he or she performs the operation. The notification frequency of changes to procedures can be chosen from the administration panel, among the following values: 1 hour, 3 hours, 6 hours, 12 hours, 24 hours, 1 week, 15 days, 1 month.
5. When viewing a modified Standard Operating Procedure, all deletions or additions are highlighted in the text of the SOP (additions with a green background, deletions with a red background). The text is no longer highlighted after the viewer accepts the Standard Operating Procedure.
6. For SOPs that do not change for a longer period of time, there is an option of "Standard Operating Procedure lifetime duration", which requires the procedure to be reviewed once the period set from the administration panel has elapsed, so that employees do not forget a rarely used procedure. The lifetime of a Standard Operating Procedure is set by choosing a number between 1 and 30, followed by the unit of measurement (days, months or years).
7. All user activity on the SOP app is recorded in an activity log. This offers quick and easy access to data, such as which users did not accept all the Standard Operating Procedures, when they accepted each individual SOP, when they viewed a Standard Operating Procedure without accepting it, etc.
8. The Standard Operating Procedures can be exported by departments or by categories, in .pdf format, so that they can be made available to employees in physical format as well.
9. The SOP application also provides an advanced search form, which allows the quick identification of any Standard Operating Procedure, searching in the SOP title AND SOP content by free text, and also searching by category, department, author, date of initial publication and last modified date.
10. Users can suggest modifications to Standard Operating Procedures by filling in the comment form available for each SOP.
11. The Dynamic Standard Operating Procedure feature allows the creation of a SOP through a tree-like structure, with dynamic questions, which appear depending on the answer to the previous question. This Standard Operating Procedure can be run for an infinite number of times and is especially useful for situations that are initiated by an employee in relation to a person outside the company (client). Examples: sales agents, technical support agents, etc.

X hide SOP functionalities